Frequently Asked Questions
We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
Frequently Asked Questions
What is the mailing address and phone number?
Drop us a line or give us a call! Our mailing address is:
PO Box 4210
Largo, MD, 20775
Our phone number is 301-249-1500.
Live operators are available during park hours and during regular business hours on non-operating days.
I’ll be visiting the park with my family, what can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags America. Stop by Guest Relations for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags America. We have even more ideas on our Tips for Family Fun.
Can I bring my selfie stick or monopod into the park?
Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.
What types of jobs does Six Flags America offer and how do I apply?
Have you always wanted to work at Six Flags? Join our team! Six Flags offers fun, fulfilling jobs in various departments––both seasonal and long-term. Check out our Jobs Page for more information and to apply online.
Is there a place to store my belongings inside the park?
If you’d prefer not to lug your belongings around with you we offer all day and hourly storage locker rentals. All day lockers are located in front of Hurricane Bay in Hurricane Harbor and across from the Grand Theater on Main Street. The lockers are available on a first come, first serve basis and cannot be reserved in advance. There is a nominal charge for locker usage. The lockers in Hurricane Harbor close when the water park closes, typically an hour before the theme park closes for the day. All items must be removed at this time. All lockers are cleared out each night at park close. Any articles found in lockers are turned into Lost and Found. Six Flags is not responsible for lost or stolen items.
Does Six Flags America have a dress code?
We want you to dress casually and comfortably, but in keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags America strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in Hurricane Harbor water park. Park admission may be denied if clothing is deemed by management to be inappropriate.
Can I smoke?
Six Flags America is a smoke-free environment. Smoking and e-cigarettes may only be used in designated smoking areas. Please consult the park map for exact locations. Smoking is also prohibited for guests under 18 years of age. Guests smoking outside of the designated areas will be ejected from the park without refund.
Can I rent a stroller or wheelchair?
Absolutely! If you require the use of a stroller or wheelchair, we can help! We offer a limited number of strollers, wheelchairs and electronically controlled vehicles for rent on a first-come, first-served basis. To rent yours, stop over at the Main Street Service Center, across from the Main Street fountain.
Where can I find information for guests with disabilities?
Visit our guests with disabilities page for information on accessibility at Six Flags America.
Where should I leave my pets?
We know you love your pets and we love animals, too––but they are not allowed in the park (with the exception of service animals used by the hearing and visually impaired). Six Flags America does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags America will call Animal Services to rescue your pet at your expense if necessary.
Are there ATMs in the park?
Need Cash? No problem! Here’s where you can find ATMs:
- Next to Hamilton's Gift Shop on Main Street
- At Steelworks Pub in GOTHAM Games area
Are laser pointers permitted at Six Flags America?
For the safety of our guests and employees, laser pointers are not permitted.
Are recreational wheels (rollerskates, skateboards, etc.) allowed?
We know they are fun, but for safety reasons, no recreation wheels, including rollerblades, Heelys and other tennis shoe style roller skates are permitted at Six Flags America.
Does the park ever close because of weather?
Yes, sometimes we have to close because of weather. Guest safety is our number one priority and there are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.
How tall are Six Flags America's roller coasters?
The tallest roller coaster is SUPERMAN: Ride of Steel, which is 205 feet.
How fast are Six Flags America's roller coasters?
The fastest roller coaster is SUPERMAN: Ride of Steel, which soars as fast as 75 miles per hour.
Are there rides for small children to enjoy?
Of course! Six Flags America is home to exciting rides for kids of all ages. We have tons of family rides that your pint-sized ones will love, and even attractions for daredevils not quite ready for our major thrill rides! For more information, please visit our Kides Rides Page.
How do I know which rides require children to be accompanied by an adult or responsible person?
This varies from ride to ride, so the best bet it to check the specific guidelines that are posted at the entrance to each ride.
What are the height requirements for the roller coasters?
The height requirements vary for each roller coaster. The requirements are listed on the specific ride pages throughout on our website, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.
How many rides does Six Flags America have?
Tons! Six Flags America features more than 100 thrilling rides, slides, shows and attractions including state-of-the-art thrill rides, eight fast and furious coasters and Hurricane Harbor Water Park. Plan to ride our most popular rides early in the day, or after 6 pm. Visit our rides page for a complete listing.
What are the most popular rides for thrill-seekers?
Six Flags America features world famous roller coasters and other rides. Of course, we have speed-defying thrill rides like SUPERMAN: Ride of Steel. At Six Flags America, we have just about every kind of ride for every kind of rider. There's the totally twisted wooden coaster, Roar, the pint-sized attractions in Looney Tunes Movie Town, plus the great wet rides at Hurricane Harbor. See all of our thrill rides.
How many roller coasters does Six Flags America have?
We have NINE roller coasters with our newest coaster, Ragin' Cajun, two wooden, six steel and one child coaster. Please visit our rides page for a complete list of rides.
What is Six Flags America's oldest existing roller coaster?
The Wild One roller coaster celebrates its 97th birthday this season! With its long history and exciting 1917 start, it's time to get out and ride The Wild One!
When does the park open for the season?
Before you decide to spend the day with us, make sure we are open! View our operating calendar.
What are the park’s hours of operation?
Park hours vary, so it is best to look up the hours when you’re planning your trip. Just go to the park calendar scroll over the date you’d like to visit us and the hours will pop up––it’s as easy as that!
How much do tickets cost?
Six Flags America offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, special values, Season Passes and other options.
What are the best days to visit?
Every day is a great day to visit! But, if you are worried about long lines and crowds, plan to visit the park when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.
How can I find out about Six Flags’ live shows, concerts and special events?
Nothing provides more lasting memories than a great show! From musical performances to characters and a one-of-a-kind parade, we always have a wide variety of memorable entertainment right here at the park. For shows, please visit our concert listings, entertainment page, and events calendar. We add performances throughout the season, so be sure to check back often.
What is the weather like?
The weather varies on a daily basis. You may want to bring a jacket or sweatshirt for cool mornings and evenings. If you don’t want to carry it around, store it in the park's lockers until you need it. Please check the local weather services before your visit just in case.
Are there hotels nearby the park?
Some people love to make their trip to Six Flags a real getaway. Please see our lodging page for more information.
How do I get information about Six Flags America and the area?
You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. Visit these travel websites for information about the Maryland area, Washington, DC area, and for information on historic Annapolis.
What is the Six Flags email newsletter and how can I get it sent to me?
Our awesome email newsletter is sent several times a month. It’s a great opportunity to stay updated on all the most current news, discounts and special events happening at the park! To get our newsletter delivered to your inbox, join now!
Where can I get a map of the park?
Our park map is available online. In addition, once you arrive at Six Flags America, there are park maps available on Main Street as soon as you enter the park. They are also available at Guest Relations.
What is the refund policy for online ticket purchases?
Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct park, the correct date, the correct tickets and the correct number of tickets before completing your purchase. The ecommerce call center staff cannot process a refund under any circumstances. Tickets are non-transferable and will only be accepted at that theme park or water park location for which they were purchased. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
What if I cannot print my ticket(s)?
Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
How do I get my season passholder coupon book?
Your special offers will be automatically loaded to your Season Pass or Membership Pass card. You will not receive a coupon book. Please visit mypass.sixflags.com to see all the benefits of your Pass!
Why is there a $1 "pending transaction" on my credit card statement?
If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
How can I reach Customer Support?
We provide 24x7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).
If you need to contact us about your Membership, please visit the member support center online. If you need assistance with anything else, please visit our Contact Us page.
Why can’t I view the online store?
This e—commerce website requires the free Macromedia Flash Player 8. Please download Flash Player 8, and try viewing the store again. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial—up modems is 56k.
What is the Easy Payment Plan?
A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.
What if I made a mistake when ordering items from this site?
Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
I can't complete the order because I don't know all of the information about the season passholder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
What is THE FLASH Pass and how does it work?
On a busy day at the park, you will love having THE FLASH Pass–– an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions. It is super-convenient!
Does my child need a Season pass or daily ticket?
Children two-years-old and younger receive free admission to Six Flags America. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year-old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
Can I get a discounted ticket if I’m not going to get on any rides?
No, Six Flags America is a pay-one-price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all guests to enjoy the rides, slides, shows, and other entertainment.
Does Six Flags America offer group discounts?
Yes, groups of 15 or more people are eligible for a group discount. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. You may visit the groups page, or call 301-867-0272 for group information. Don't forget to call for special large group rates for 75 or more — and Six Flags is the mid-Atlantic's premier catering facility. Call one of our catering specialists today to book your memorable event.
How much is parking?
We have plenty of space for you to park. Details and prices for parking can be found on our tickets page.
Does Six Flags offer rain checks?
Refunds or rain checks for inclement weather are not offered.
Is there a discount for AAA members?
AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.
What if I have an unused Season Pass from a prior season?
Six Flags America Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.
I lost something in the park. What should I do?
Head on over to Lost and Found located in Hometown Square. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.
What does my Six Flags America admission ticket include?
Your Six Flags America admission ticket includes a ton! All rides, shows and attractions are covered (with the exception of Skycoaster and Big Easy Speedway). Your admission ticket also includes Hurricane Harbor Water Park (open seasonally).
What is the best admission value?
Purchasing a Season Pass allows you to visit Six Flags as often as you want and as long as you would like. Of course one-day tickets are available, but the Season Pass is a great deal! It is available online or at our front gate.