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Six Flags New England
Six Flags New England
Coaster Capital of New England

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

Frequently Asked Questions

General Information

What types of jobs does Six Flags New England offer and how do I apply?

Six Flags New England offers jobs that are fun and fulfilling, whether they are for the season or for the long term. Find more information and apply online on the Jobs page of our website.

View Jobs

What is the mailing address and phone number?

Our mailing address is Route 159, 1623 Main St, P.O. Box 307, Agawam, MA 01001. Our phone number is (413) 786-9300. Live operators are available during regular park hours and during business hours on non-operating days.

What is the email newsletter and how do I receive it?

The Six Flags eNewsletter features articles about the park, discount coupons, contests, a calendar of events and more! It gets sent out every two weeks during the operating season. Sign up today!

Sign Up For eNewsletter

Is smoking permitted in the park?

Six Flags allows smoking, including electronic cigarettes, only in areas identified as designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited.

Can I bring my selfie stick or monopod into the park?

Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.

What special events are planned for this year?

Visit our events calendar for upcoming events. We update the calendar throughout the season, so be sure to check back often.

View Event Caldendar

How do I get information about Six Flags New England and the area?

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as the lodging page to find out about area hotels, car rental and booking a flight.

Six Flags New England
View Lodging Page

Park Information

What is THE FLASH Pass and how does it work?

THE FLASH Pass is an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions. 

Learn About THE FLASH Pass

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags New England. Stop by Guest Relations for help planning your day at the park. We have even more ideas on our Tips for Family Fun page. 

View Tips for Family Fun Page

Do you have any suggestions if our party gets separated?

Arrange a meeting place and time should your party become separated. Although we are unable to page for separated party members, messages can be left for them at Lost Parents and Guest Relations. We have a Lost Parents Center where our employees will take children who have been separated from their family or group.

Where can I find information for guests with disabilities?

Visit our guest with disabilities page for information on accessibility at Six Flags New England.

View Guest With Disabilities Page

May I bring my own food and beverages into Six Flags New England?

No outside food, beverages or coolers are allowed to be brought into Six Flags New England. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

Where can I get a map of the park?

Our park map is available online. Larger and more detailed maps are available for free at the front gate, or any retail location.

View Park Map

How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit/re-entry gate, including season passholders. When Guests return to the park, they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden. Season Passes are only valid to scan once per day. During Fright Fest re-entry is limited.

Do you rent strollers and wheelchairs?

All Strollers, wheelchairs and electronic convenience vehicles (ECVs) are available at Main Street Rental Center on a first-come, first-served basis, for a nominal fee. To rent these items, a valid driver's license, state identification, military identification, or major credit card may be required.

Does Six Flags New England have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags New England strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in Hurricane Harbor water park. Park admission may be denied if clothing is deemed by management to be inappropriate.

Does Six Flags New England have automatic tellers (ATMs)?

ATMs are located throughout the park:
Outside the front gate next to the Will Call window at Group Sales
Main Street next to Six Below
Outside the Looney Tunes Emporium
METROPOLIS Arcade in DC Adventures
Outside Candy Cabin
Outside 10 and Under by Goliath
Next to Primo Pizza in Kidzopolis
Next to The Works in South End
Outside Coldstone Creamery in Crackaxel
Near Ringtoss in Rockville
Near Coral Reef (Hurricane Harbor)
Monsoon Marge’s (Hurricane Harbor)

What is Six Flags New England's alcoholic beverage policy?

No alcoholic beverages are allowed to be brought into Six Flags Parks. Beer can be purchased at several dining areas throughout the park. Six Flags New England asks that Guests remain in the dining area while they finish their drink and to please drink responsibility. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages. Additionally, consumption of alcoholic beverages is not allowed anywhere in the Guest parking lot.

Is there a place to store my belongings inside the park?

Daily locker rentals are available on a first-come first-serve basis just inside the front gate and at the entrance of Hurricane Harbor. There is also a location in Rockville behind Rockville Ring Toss. They may not be reserved in advance. The lockers in Hurricane Harbor close when the water park closes, which is before the theme park. All items must be removed at this time.

Are laser pointers permitted?

For the safety of our Guests and employees, laser pointers are not permitted.

What happens if I lose something while at the park?

Claim or report your lost items at Lost Parents/Lost and Found located on Main Street. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items lost on rides will not be retrieved during park operating hours and often times may not be located. For information regarding a lost article, please contact Lost and Found 

Contact Lost & Found

Are animals permitted at Six Flags New England?

Pets are not permitted in the park. Many of our lodging partners gladly accept pets at their hotels. Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. For more information please view our Safety & Accessibility Guide.
 

What happens if it rains?

Six Flags New England contains all types of activities, many of which are not dependent upon good weather. Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. If the weather causes a majority of our rides to close for an extended period, we will offer a complimentary return pass. Certain rules and restrictions apply. 
 

Attraction Information

Who designs Six Flags New England's rides?

Six Flags New England's rides are designed and built by a variety of sources. Six Flags engineers work with industry experts and worldwide leading manufacturers to create thrilling rides for your family's enjoyment. None of the rides are built in-house.

How many rides does Six Flags New England have?

Six Flags New England has more than 60 rides that range from mild to MAX on the thrill meter. For a list of rides and their descriptions, visit our attractions page. Plan to ride our most popular rides early in the day, or after 5 pm. Visit our attractions page for a complete listing.

View Attractions Page

How many roller coasters does Six Flags New England have?

Six Flags New England has 13 coasters and is home to one of the top rated steel coasters on the planet, SUPERMAN The Ride. Please visit our rides page for a complete list.
 

What are the most popular rides for thrill-seekers?

See our top thrill rides.

View Thrill Rides

What are the height requirements for the roller coasters?

The height requirements vary for each roller coaster. The restrictions are listed online, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.

View Height Requirements

Are there rides for small children to enjoy?

Six Flags New England is home to some of the most exciting family rides that your pint-sized ones will enjoy! For more information, please visit our kids page.

View Kids Page

What is Six Flags New England's oldest existing roller coaster?

The oldest existing roller coaster at Six Flags New England is the Thunderbolt built in 1941.

What ride restrictions are there?

Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website, and on signs posted at each ride.

View Rides Page

View Height Requirements

How tall are the roller coasters?

The tallest roller coaster at Six Flags New England is SUPERMAN The Ride, which rises 208 feet into the air and, thanks to an underground tunnel, plunges 221 feet!

What is THE FLASH Pass and how does it work?

THE FLASH Pass is an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions. 

Learn About THE FLASH Pass

How fast are Six Flags New England's roller coasters?

The fastest roller coaster at Six Flags New England is SUPERMAN The Ride, which travels between 70 and 85 mph depending on weight and temperature.

What is your loose article policy?

Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. Six Flags and its employees are not responsible for lost, stolen or damaged items. Loose articles of any kind (including but not limited to purses, backpacks and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform of the following rides: SUPERMAN The Ride, BATMAN The Dark Knight, THE JOKER, Mind Eraser and Wicked Cyclone. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line. Items lost on rides will not be retrieved during park operating hours and often times may not be located.

What is considered exceptional size where rides are concerned?

Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Relations.

Are there restrictions for guests with casts?

Due to safety concerns, casts are not permitted on certain attractions at Six Flags New England. For a complete list, please view our Safety & Accessibility Guide. Casts of any kind are not permitted on any slides in Hurricane Harbor. For rides that allow casts, the cast must not restrict the guest from bending their elbow or knee. Casts cannot restrict ride restraints in any way. For more information, please view our Safety & Accessibility Guide.
 

Are there restrictions for guests with prosthetic devices?

There are restrictions on certain rides, depending on the prosthetic device. Please view our Safety & Accessibility Guide. You may also contact Guest Relations while at the park with questions.

View Safety & Accessibility Guide

Some rides require that a child be accompanied by an adult or responsible person. How are these defined?

A responsible person is someone who meets all the requirements to ride the ride themselves and is at least 54” tall or taller.

Does Six Flags New England have live shows?

Nothing provides more lasting memories than a great show, especially when shared with friends and family. That's why, in addition to the most thrilling rides on the planet, you'll find a wide variety of top-shelf entertainment right here at the park. The kind of entertainment you'll be talking about for years to come. For shows, please visit our entertainment page.

View Entertainment Page

Trip Planning

What kinds of food does the park have?

From hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags New England proudly serves Coca-Cola® products throughout the park for your enjoyment as well. View our Dining page for a list of dining options.

View Dining Page

Which hotels are close?

Please see our lodging page for more information.

View Lodging Page

What are the best days to visit?

Plan to visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, September and October.

Is there a place where I can leave my pets?

Pets are not permitted in the park. Six Flags New England does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the park. Six Flags New England will call Animal Services to rescue your pet at your expense, which may also result in prosecution. Many of our lodging page gladly accept pets at their hotels.

View Lodging Page

What is the weather like?

The weather varies on a daily basis. We recommend you bring a jacket or sweatshirt for cool mornings and evenings. Store it in the park's lockers.

Online Purchases

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

Why do I have to register each Print-N-Go ticket?

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID. For organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.

What is the Easy Payment Plan?

A billing program where the cost of the Pass can be paid over several months. See the Easy Payments Frequently Asked Questions.

Why can’t I view the online store?

This e—commerce website requires the free Macromedia Flash Player 8. Please download Flash Player 8, and try viewing the store again. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial—up modems is 56k.

Download Flash Player

Can I change the registered name after a Print-N-Go ticket is printed?

It is not a problem if you have misspelled a name or need to change the name on a Print-N-Go ticket. Simply refer to your e-mail receipt and click the web link to the Print-N-Go site where you originally printed your tickets. Make the desired correction and reprint the ticket. E-commerce customer support staff are unable to the change names on tickets under any circumstances.

Why did I receive a special online offer via email, but my friend didn't?

Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.

What if I made a mistake when ordering items from this site?

Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

How is my package shipped?

If you purchased tickets only and did not select Print-N-Go, all orders can be shipped via First Class Mail or UPS Expedited. 

If you renewed your season pass online, orders are shipped via First Class Mail, UPS Ground or UPS Expedited. If you used a UPS ship method, no signature is required and UPS rerouting is not allowed. UPS may deliver up to 8:00 p.m. When you enter your billing information, estimated times of delivery will be provided.

What is the refund policy for online ticket purchases?

Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct park, the correct date, the correct tickets and the correct number of tickets before completing your purchase. The ecommerce call center staff cannot process a refund under any circumstances. Tickets are non-transferable and will only be accepted at that theme park or water park location for which they were purchased. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.

I can't complete the order because I don't know all of the information about the season passholder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.

What if I made a mistake on my shipping address and I need to correct it?

Please contact Six Flags e-commerce shipping. Shipping department hours: Monday – Friday, 9 a.m. – 5 p.m. Eastern Time. Closed most major public holidays.

Contact eCommerce Shipping Department

Do tickets have an expiration date? 

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

What if I cannot print my ticket(s)?

Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

I received my shipped tickets, but I can't find them. What can I do?

The published Terms & Conditions state that tickets and season pass vouchers will not be replaced if lost, stolen or unused. In compliance with these terms, we are unable to cancel or refund your order. We may be able to reprint or reship your order if the tickets are unused. Please contact Six Flags e-commerce shipping.

Contact eCommerce Shipping Department 

How do I get my season passholder coupon book?

Your special offers will be automatically loaded to your Season Pass or Membership Pass card. You will not receive a coupon book. Please visit mypass.sixflags.com to see all the benefits of your Pass!

View Pass Benefits

I didn't order a Season Pass, but I received a Season Pass card in the mail. Can I use it now?

You received an inactive ID card as part of a special mailing program we offer for added convenience to our loyal Passholders. It's a very easy program where you go online to purchase your Pass and you're ready to visit Six Flags. In order to use your card, go to the Passholder login page to pay for your Pass and activate the ID. At that time, it will be "turned on" and you will be able to use the card at the park.

Activate ID Card

Why is there a $1 "pending transaction" on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.

I didn't receive Season Pass cards for all of my family. How can I get their cards?

In order to receive an ID card, we needed a valid mailing address and current photo for each Passholder. If we did not include cards for all of your family members, we apologize for any inconvenience. You can purchase additional Season Pass vouchers when you activate your ID online at the same low price and print them from your own home computer. Your additional family members will need to have a current season photo ID taken on their first visit.

Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

I had a Season Pass last year but did not receive a new card. How can I get one?

In order to receive ID cards, we needed a valid mailing address and current photo. We apologize if you did not receive a new card, but you can still purchase a new Season Pass. You will need to have a current season photo ID taken on your first visit. Please update your mailing information when processing so that we can include you in future offers.

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.


What should I do if I can't activate my card online?

If you experience problems activating your Pass online, then you can bring the card to the Guest Relations Booth to pay to activate your ID on your first visit.

What if I lose my Print-N-Go Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.

I already bought a Season Pass elsewhere before getting my card in the mail. Can't I just use this card instead?

On your first visit, bring your Season Pass voucher and the ID card and we will activate your card so you will not need to process a new ID. Please present both the Season Pass voucher and ID card at Guest Relations.

What should I do if I can't print my online tickets?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

How can I reach Customer Support?

We provide 24x7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).

If you need to contact us about your Membership, please visit the member support center online. If you need assistance with anything else, please visit our Contact Us page.

Member Support Center

Pricing and Admission

Do you offer a non-rider discount?

No, Six Flags New England is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

I lost something in the park. What should I do?

Head over to Lost and Found, located on Main St next to the Carousel. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before boarding. Six Flags is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days. Report your lost item online on our Lost & Found information page.

View Lost & Found Page

What should I do if I have an issue with my online ticket order?

Please contact Six Flags Guest Relations at (413) 786-9300 extension "0" (zero)

What should I do if I can't print my online tickets?

You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

What if I have an unused daily ticket that has expired?

Six Flags admission tickets, Bounce Back tickets and internet Print-N-Go tickets cannot be extended past their expiration date. Expired tickets cannot be returned for refund.

What if I have an unused season pass from a prior season?

Unused and unprocessed Season Passes cannot be returned for value or credit toward a current Season Pass.

What are the current ticket prices?

Six Flags New England offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, Season Passes and other options.

View Ticket Page

Does Six Flags New England sell gift certificates?

No, but with Print-N-Go, you can purchase tickets online at a discount and give them as a gift good for the entire season.

Purchase Tickets

What are the current ticket prices?

Six Flags New England offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, Season Passes and other options.

View Ticket Page

Besides cash, what other forms of payment does Six Flags New England accept?

Six Flags New England accepts Discover, MasterCard, Visa, and American Express credit cards. Our web store also accepts PayPal.

What does my Six Flags New England admission ticket include?

Your Six Flags New England ticket includes admission to the theme park and attractions, Hurricane Harbor water park (open seasonally), and most special events throughout the year.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office.

Does my child need a Season Pass or ticket?

Children 2 and under receive free admission to Six Flags New England. A guest does not need a season pass until they are 3 or older. Once your child is this age, the price would be the same as the other passes. If your child will be 3 during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.

Do you offer military discounts?

Most military bases offer discounted admission tickets at their MWR/ITR offices.

Does Six Flags New England offer a discount on admission for groups?

Enjoy great rates for groups and relax with a catered meal in your own private picnic area. For more information, visit our group sales page or call 1-800-370-7488 ext. 0 for groups of over 100. Annually, we host hundreds of groups from business, school, union, church and social organizations. Call one of our catering specialists today to book your memorable event.

View Group Sales Page

Do you offer rain checks?

The Park contains all types of activities, many of which are not dependent upon good weather. Some rides and shows will close temporarily during electrical storms, heavy rains, high winds and other severe weather conditions. These attractions will re-open when conditions permit safe operation. Most restaurants, theaters and shops will remain open. If the weather causes a majority of our rides to close for an extended period, we will offer a complimentary return pass. Certain rules and restrictions apply.
 

How much is parking?

Prices for parking can be found on our tickets page.

View Ticket Page

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

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