We want to make sure you have a great time at Six Flags New England. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations building located at the Main Gate and our helpful staff will be happy to assist you however we can.
GUESTS WITH DISABILITIES
We strive to safely accommodate the needs of all guests including guests with disabilities. Please view our Guests with Disabilities page for information regarding safety and accessibility guidelines and our Attraction Access Passes. A copy of our Safety and Accessibility guide is available online as well as at Guest Relations.
For your safety, certain rides may need to close during severe weather. Most restaurants, theaters and shops will remain open. Rides will re-open as soon as possible. Six Flags New England reserves the right to shut down rides, close the park and cancel any event due to inclement weather. For more information please review our Weather Guarantee program.
If your child gets lost or separated from your party, don’t panic! Contact a Six Flags staff member or security officer for assistance. You can also visit our Lost Parents areas located on Main Street and near Monsoon Marge's in Hurricane Harbor. Before visiting, be sure to tell your children to contact a Six Flags employee if they get lost. We also encourage you to establish a special meeting place when you arrive, just in case your group becomes separated, as the park cannot make any personal pages.
We regret that personal pages cannot be broadcasted through the Park, but you can leave messages for other members of your party at Guest Relations.
Your safety is our top priority. All guests are required to pass through metal detectors and have their bags inspected. Inappropriate items should be left at home or in your car.
The following items are not permitted at any time:
- Food/coolers (except special diet and infant food)
- Alcoholic beverages
- Lawn/folding chairs
- Magic markers, spray paint
- Aerosol cans
- Glass bottles
- Spiked clothing/jewelry
- Chemical weapons, mace/pepper spray
- Unmanned aerial vehicles (drones)
- Selfie Sticks, Monopods and similar devices
Also note, open-flame cooking is not allowed at any time in our parking lots.